Avoid becoming a victim of the dreaded “Bait and Switch”
We’ve all seen the coupons. They promise you the world to get your business. Get your whole house cleaned for $99! And just to show you how much they appreciate your business they will even throw in a $25 gift card to your favorite restaurant or give you a $25 gas card. But then they show up three hours late to your appointment in a beat up, rusted out van, with no company logo or identification and your tech hops out in ripped up jeans and a dirty t-shirt. It’s then you start to realize that you’ve become a victim of a bait and switch scam.
So just what is a “Bait and Switch” carpet cleaning scam?
Bait and switch is a fraudulent practice used by many carpet cleaning companies, who advertise a ridiculously low price, then add on many hidden fees to arrive at much higher costs for your final cleaning bill. Many bait and switch scams are targeted at the elderly, as they are more likely to trust someone who “promises” to give them a good deal and are often imitated by high pressure salespeople. Professional carpet cleaning technicians should arrive in a vehicle with company identification on it. They should also wear professional uniforms, be well groomed and provide some sort of identification, either a business card or certification card.
So, what can I do to protect myself from a “Bait and Switch” scam?
If you’re getting your carpet or upholstery professionally cleaned do as much research as you can on the company. The best protection against the bait and switch is to be as informed as possible of the carpet cleaning process BEFORE the cleaner arrives at your house. Call several cleaning companies and inquire about their process. If the company cannot answer some very simple questions, move on to another company. Price alone, should not be a reason to choose a carpet cleaning company. Simply ask a lot of questions. Here are some good questions to ask.
• Are you certified in carpet and upholstery cleaning?
• What type of training do you have?
• How many years has your company been in business?
• When can I walk on the clean carpet?
• Is your company insured?
• Do you have a reference list?
How long will it take for my carpets to dry?
• Are there any travel or fuel surcharges?
• Will the cost of the cleaning solutions be included in the estimate?
• What techniques do you use to clean carpets?
• Are your technicians IICRC certified?
• Have your technicians been properly trained?
The best way to FULLY protect yourself from the bait and switch scam is to call Papa Bear Carpet Care to clean your carpets. Our technicians are fully committed to the quality of each job and our technicians are extensively trained and are IICRC certified. We use the most trusted cleaning solutions and the most technology advanced equipment on the market. We guarantee hassle-free, soft clean carpets with no hidden costs and fees whatsoever. We pre-vacuum and pre-treat each carpet free of charge. In short we are the best cleaning service in the Bloomington Normal area.
Papa Bear Carpet Care maintains a commitment to quality work and customer service and we want to be the very best service company you’ve ever invited into your home and our job is not finished until we’ve exceeded your expectations!
Phil Meyer a.k.a “Papa Bear”